I understand that customer service staff don't give a damn, but no matter how I do the math, the costs don't add up and it ruined my vacation at the end.

I had to lay it out to them that this is insane and just got 50 minutes of spa as reimbursement. His manager (Claudia Scalese) basically said you could've totally cancelled it, but you took the roses so you can't anymore. When it came time to figure it out, it was basically there are no refunds, no accommodation, no nothing. When we got to the hotel, we upgraded to 'Preferred' rooms because views are better and there's a concierge that just works with preferred members (+$1000/3 nights). My fiancé got the 'Pop the question' package when he booked the hotel for $299. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.

We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety, and hygiene system take into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. Secrets Puerto Los Cabos Golf & Spa Resort – Secluded. This oceanfront resort is just 10 minutes from downtown San Jose del Cabo and 30 minutes from the Los Cabos International Airport. For added luxury, 150 ocean-view suites are reserved for Preferred Club with access to additional privileges. Surrounded by mountains, the Baja desert, and two golf courses design by Jack Nicklaus and Greg Norman, guests will enjoy all the Unlimited-Luxury® privileges they deserve. Settled in front of the Sea of Cortez, this all-suite oceanfront resort offers 500 spacious suites with finely-appointed amenities, full-service spa, gourmet a la carte restaurants and elegant bars and lounges.

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